Delivery

95% of our orders are printed and shipped within 24 hours. After you placed your order and you successfully paid for it you will receive an email confirming your order and within 24/48 hours you will receive a follow-up email with more information. You will also receive a separate email with shipping and tracking information. Please make sure to check in all your email folders, including SPAM as it may go there. 

Please note that due to Covid-19 and other Financial and Political issues the U.S. Postal Service is experiencing delays that vary depending on your location. We ship from Miami, FL.

We offer 3 shipping methods (Remember to add 1 business day for printing time):

• The Cheapest will arrive within 5 to 8 business days depending on where you live.
• The Fastest Express will arrive within 1 to 2 business days depending on where you live. 
• Priority Mail will arrive within 2-3 business days depending on where you live. 

*USPS business days are Monday-Friday (closed on weekends and holidays). Overnight Express Mail will, however, be delivered on Saturdays.

Stickerkid.com is not responsible for delivery delays after your order leaves our office.

All delivery issues must be addressed within 30 days of the purchase date.

Any delivery issues caused by errors, typos, or incomplete addresses are not a mistake on our end and if lost or delivered wrongly, will not be replaced nor refunded. So please Triple-check your shipping address before placing the order.

Any order shipped overnight or second-day air with either UPS, FEDEX or USPS are not refundable due to the COVID-19. These terms have been established by each carrier. We apologize if they do not comply with their own delivery estimates.

Payment

Secure payment. Your information is safe with us. At stickerkid.com we offer the best and most secure payment options for easy and safe shopping. We don’t store any payment information. For your convenience, we offer multiple ways to pay such as Credit Cards, Debit Cards, Paypal, and more…

Warranty

Stickerkid.com takes the utmost care in completing each order. Any faulty product will be replaced free of charge if the defect is noted within 10 days of delivery. If a problem arises with your order, we advise you to fill out the designated form in the contact option stating the number of your order and your reason for claiming a refund or exchange.

Our labels are not permanent and are designed to be removed intentionally, so they may separate from fabrics, toys or other materials if subject to constant and repeated pulling, scratching or chewing.

Quality

Stickerkid.com uses the highest quality material to provide you with the best possible labels. Our labels for hard surfaces stick to most hard surfaces such as Glass, Wood, Plastic, Acrylic, Metal, and Ceramic, however, they will not work on Teflon nor Silicone. We take great care in selecting the materials, papers, inks, and machines used in completing your order. We took our time selecting the most malleable and flexible adhesive, allowing you to apply the labels to any surface. Despite our extensive research, our adhesive does not work on Teflon nor Silicone. Our lamination consists of an extremely thin film, only a few dozen microns so as not to alter the flexibility of our labels. But we use top-of-the-line material to ensure longevity in our product. Once applied, the label will resist the test of time for years.

For our textile labels, we guarantee that they will withstand 45 machine washes at temperatures of 140° Fahrenheit or 60° Celsius. To ensure we provide you with the best, all of our products are made in the USA. We control the entire production process from start to finish, and no part of this process is outsourced. This allows us greater flexibility and responsiveness in meeting our client’s specific demands.

Product Safety Information

WARNING - IMPORTANT INFORMATION FOR USE WITH SMALL CHILDREN Stickerkid labels are not toys and must always be applied by an adult or with adult supervision. All Stickerkid products are produced with top-quality non-toxic materials, allowing them to be waterproof, durable, and long-lasting, but not permanent. Check regularly that labels remain well stuck and watch your Children. Immediately remove any stickers that are worn out or start to peel off. Our labels are designed to be removed intentionally, so they may separate from fabrics, toys or other materials if subject to constant and repeated pulling, scratching, or chewing. Consequently, we urge you to use caution while applying our labels to certain items handled by young children (i.e. rubberized pacifiers, bibs, baby blankets, teething toys, silicone items, etc.) and keep constantly monitoring of proper adhesion to avoid accidental ingestion.

Important Note for Iron-On and 80 Peel & Stick Labels

The iron-on and Peel and Stick labels for clothing have no lamination on them to ensure the softness to the skin, and when exposed to some chemicals found in products such as sunblock, bug repellents, or chlorine discoloration or fading may happen. The ink is resistant to laundry cycles with laundry soap and water, but any other chemicals do affect the ink.

Refund Policy

All our products are custom-made and made to order, just like photographs, they cannot be returned or exchanged due to personal customization. Please make your selections carefully and read the product description, dimensions and suggested uses, also shown in the product pictures. Please double-check spelling, color combination, size and use of the selected product. No refunds will be issued on any orders completed and shipped, as we have no control of the package once it leaves our office. Faulty products and all mistakes on our part will be rectified at no cost to you. However, claims must be filed no later than 10 days after delivery. A slight difference in color or background between the website illustrations or in brochures and the end product cannot be accepted as a cause for refund or exchange.

This does not apply to the design or spelling mistakes (i.e. the misspelling of names, missing numbers, etc.) not noticed during the design stage or 30 min after receipt of your confirmation email. If you notice a mistake or have a change requests, you will need to inform us no later than 30 min after completion of your order (via email to supportusa@stickerkid.com or via our online support tool) and we will implement your change free of charge. Later than this change requests cannot be taken into account to ensure production and dispatch of your order in 24h. We will, however, happily work with you to find a solution should you notice an issue past 30 minutes. So please still get in touch. Any delivery issues caused by errors, typos, or incomplete addresses are not a mistake on our end and if lost or delivered wrongly, will not be replaced nor refunded. So please Triple-check your shipping address before placing the order.

Communication & notifications

Valid and accurate contact information is very important as we will contact you either by Email, SMS messages, Whatsapp messages, or by calling you directly if we have any issue preparing the shipping labels (if an address seems incorrect or incomplete, such as missing a unit number, typo, etc...) Keep in mind that this is mostly done automatically by address verification and that the original shipping address submitted when you place the order remains the base of our agreement.

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